1. What is Click & Collect?
With our Click & Collect service, you can collect your online order from one of our Beymen Beauty Studio or Beymen stores of your choice. When placing your order, simply select your preferred store as the delivery address.
2. For which products is the Click & Collect service valid?
The Click & Collect service only covers products where the seller is Beymen. This information can be verified by checking the “Seller” details on the Cart page. Products delivered by our strategic business partners are not eligible for Click & Collect.
3. At which stores is the Click & Collect service available?
This service is available in all Beymen Beauty Studio and Beymen stores. Click
here for store addresses.
4. Is there a charge for the Click & Collect service?
No, you can use the Click & Collect service free of charge.
5. What should I do to collect my order from the store?
When placing your order, go to the delivery address selection step on the payment page, click “Click & Collect”, and choose your preferred store from the “Select Store” list.
6. When will my order reach the store?
Products you purchased from Beymenbeautystudio.com are dispatched within 1–4 business days. Delivery of the product to the store by the courier will also be completed within 2 business days at the latest.
7. How can I collect my order from the store?
You can collect your online order from the Click & Collect service points in our stores by presenting your order number and your ID.
8. When should I go to the store to collect my order?
a. When your order arrives at our store, you will be notified via email and SMS sent to your registered contact details.
b. Additionally, you can track the current delivery status of your orders from the My Orders section in your membership account.
9. How many days will my order be kept in the store?
Products not collected within 7 business days without notification will be returned to our internet warehouse.
10. Can I request gift wrapping for my products when collecting them from the store?
With Click & Collect, your orders are delivered in a shipping package. However, if you wish, you may open the package and have your products gift-wrapped in the store.
11. If the product in my order is damaged, how will the exchange be made?
When collecting your order, if you open the package to check it and notice any damage before leaving the store, the product will be exchanged at our store.
